Refund Policy

At MARALION, transparency and fairness guide every transaction. This Refund Policy explains eligibility, timeframes, procedures, and conditions for refund requests related to services offered through maralion.live. We encourage all customers to review this policy carefully before purchasing.

Eligibility

Refunds may be granted if the purchased service has not been fully delivered or accessed. To qualify, customers must provide valid proof of purchase and demonstrate that the service was not used beyond reasonable evaluation. MARALION reserves the right to verify all refund claims before approval.

Timeframe

Refund requests must be submitted within 14 calendar days from the date of purchase. Requests submitted after this period may not be eligible unless required by applicable consumer protection laws. Approved refunds are processed within 7–10 business days to the original payment method.

Refund Process

To initiate a refund request, please contact our support team with the following details:

  • Full name and registered email address
  • Order confirmation number
  • Date of purchase
  • Reason for the refund request

Our team will review your request and respond within 3 business days with confirmation or additional instructions.

Conditions

Refunds are issued only to the original payment method used at checkout. Partial refunds may be applied if a portion of the service has already been delivered. Any administrative or processing fees incurred during the transaction may be deducted from the refund amount where permitted by law.

Exceptions

Refunds will not be granted for services that have been fully delivered, completed, or extensively accessed. Promotional or discounted purchases may also be non-refundable unless otherwise stated. MARALION reserves the right to decline refund requests that show signs of misuse or policy abuse.

Contact Information

For all refund-related inquiries, please reach out to our support team:

MARALION

Email: [email protected]

Website: https://maralion.live

Contact Support